Delivery, cancellations and returns

UK delivery options

Standard UK delivery normally takes 2–3 working days after dispatch.

UK next-day delivery is available for eligible orders placed and paid before 1pm. A next-day service is a delivery aim rather than a guarantee where delay is outside our reasonable control.

Delivery starts only after payment is completed and the order is approved for dispatch. Tracking information is supplied where available.

Before dispatch

Contact orders@cellovanbiosciences.com as soon as possible if you need to cancel or correct an order. If the order has not been dispatched, we will review the request and confirm whether cancellation is possible.

Returns

Contact us before returning anything. Include the order reference, item, batch number and reason for the return. Products must be kept sealed, unused, correctly stored and in their original packaging while a return is reviewed.

Return eligibility depends on the product, its condition and any applicable hygiene, contamination-control or deterioration exception. Nothing in this policy limits statutory rights for goods that are faulty, damaged, misdescribed or otherwise not supplied with reasonable care.

Damaged, incorrect or missing parcels

Contact order support promptly with the order number, parcel condition, product and batch details, and clear photographs. Keep the product and all packaging while the issue is investigated.

Do not use a product if its seal is broken, its label is unclear or it does not match the order. Isolate it and contact us for instructions.

Refunds

Approved refunds are returned using an appropriate method after the returned goods or supporting evidence have been checked. Bank-processing times may affect when a refund appears.

Delivery charges are handled according to the reason for the return and applicable consumer law.