Privacy policy

Who we are

Cellovan Biosciences, Ronson Building, Limewood Approach, LS14 1NG, is the controller responsible for the personal information described in this policy.

For privacy questions or to exercise your data-protection rights, email info@cellovanbiosciences.com or use our Contact page.

Information we collect

We may collect your name, email address, telephone number, billing and delivery details, order and payment status, business or trade details, correspondence, product enquiries, favourite products, stock-alert requests and any information you choose to include in a message.

We also receive limited technical information needed to operate and protect the website, such as IP address, browser and device type, timestamps, requested pages, security logs and identifiers stored in your browser.

Please do not send medical information, payment-card details or other sensitive personal information through our contact form.

How we use your information

We use personal information to respond to enquiries; provide quotes; process, fulfil and support orders; send requested stock notifications; maintain product favourites; provide batch documentation; prevent fraud and misuse; secure and improve the website; keep business and tax records; and establish, exercise or defend legal claims.

We do not sell personal information. We do not use solely automated decision-making that produces legal or similarly significant effects.

Our lawful bases

We process information where it is necessary to take steps at your request or perform a contract, including providing quotes, fulfilling orders and handling delivery or support.

We process information where necessary to comply with legal obligations, including accounting, tax, product-traceability and regulatory requirements.

We rely on legitimate interests to operate and secure the website, prevent fraud, answer general enquiries, maintain business records and improve our services, provided those interests are not overridden by your rights.

Where the law requires consent, such as for optional direct marketing or non-essential cookies, you may withdraw that consent at any time.

Who we share information with

We may share information only as needed with website and cloud-hosting providers, email and customer-support services, payment processors, banks, accountants, professional advisers, laboratories, manufacturers, fulfilment partners, couriers, fraud-prevention providers and public authorities.

These organisations may act as processors on our instructions or as separate controllers under their own legal responsibilities. Payment-card information is handled by the selected payment provider and is not intended to be collected through our contact form.

We may also disclose information in connection with a business sale, restructuring or legal requirement, subject to appropriate safeguards.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we use an applicable UK adequacy regulation or appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses, together with any supplementary measures required.

You may contact us for more information about the safeguard used for a particular transfer.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, traceability, security and dispute-resolution requirements.

As a general guide, contact enquiries are kept for up to 24 months after the last meaningful contact; active stock-alert details are kept until the alert is fulfilled, withdrawn or no longer relevant; security logs are normally kept for up to 12 months; and order, invoice and transaction records are generally kept for up to seven years after the relevant financial year.

We may keep information for longer where required by law, a product-quality investigation, a complaint or a legal claim. We delete or anonymise it when it is no longer needed.

Cookies and browser storage

The website uses essential browser storage to remember age confirmation during the current visit, keep a device identifier for favourites and support core security and site operation. These functions are necessary to provide features you request and are not used for behavioural advertising.

If we introduce analytics, advertising or other non-essential cookies, we will provide appropriate information and obtain consent where required before using them. You can clear browser storage or adjust browser settings, although some features may then stop working correctly.

Your rights

Depending on the circumstances, you may have the right to access your personal information; correct inaccurate information; request erasure; restrict processing; object to processing based on legitimate interests or direct marketing; receive certain information in a portable format; and withdraw consent at any time where processing relies on consent.

The right to object to direct marketing is absolute. To exercise a right, contact info@cellovanbiosciences.com. We may need to verify your identity and will normally respond within one month.

You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk. We would appreciate the opportunity to address your concern first.

Security, children and changes

We use reasonable technical and organisational measures designed to protect personal information. No internet service is completely secure, so please use care when sending information online.

Our products and services are intended for adults aged 21 or over. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information so that we can review and delete it where appropriate.

We may update this policy when our services or legal obligations change. The latest version and its update date will always appear on this page.